Violetz Salon Polices
Appointment times and late fees
Violetz Design, we strive to offer the best client experience we can. Life is busy, yes we know it. We completely understand when things come up or we just don't think we can make it to our appointments on time. However, not being promp completely disrupts the quality of your scheduled time to be pampered. We do ask you arrive 5-10 minutes prior to your scheduled pampering to ensure you receive full service. We apply a $150 late fee to your service ticket the day of, just know your service may be trimmed down to fit in the rest of the time allowed. We have also had to change some things on our end to ensure that we are promptly on time for you as well.
Tipping and checkout policies
Checkout and Gratuity Procedures/policies
An automatic gratuity of 20% is included on all total transaction service appointments. Or you are welcome. to tip a custom amount
The cost of your service plus the 20% gratuity is standard
A credit card processing fee of 5% is added on to the grand total of the service and gratuity to process your payment
We do NOT accept Venmo, PayPal or checks
We do accept cash credit and debit
American Express is a 5% transaction fee per swipe/transaction ( Violetz Salon does or Tiffany Penn does not absorb fees).
Extension Move up Policies
We do not recommend clients going any longer than 6-9 without a move up. We reserve the right to refuse service. Please book at least 2 maintenance appointments in advance to ensure you are within your time maintenance window. Waiting any longer than this time frame could result in beads slipping, bald spots, tension spots, tangling, matting. This could potentially result into the client having to purchase a new set of extensions. Violetz Salon, salon stylist or Tiffany Penn is not responsible for any damage. Please refer to your extension contract and IBE/NBR haircare form. Extensions are a long term financial commitment. We do not offer any types of discounts, refunds, trades, or credits on hair extensions purchased or credits. We do not install hair not purchased through us.
Appointments for minors
If you are under 18 I will need your parent or
/guardian/whom is paying for your services to fill out all NBR/IBE contract, salon release forms and NBR/IBE Hair care forms. These forms can be found on the "new client tab page" Violetz Salon or Tiffany Penn is not responsible for what credit card is put on file and used.
Retainer Fee to secure a new extension installation appoint
Please refer to your signed and agreed extension contract. Violetz Design or Tiffany Penn does not refund retainer fees or deposits and does not offer credits or exchanges. The retainer fee does not cover the cost of hair. Once your retainer fee is paid in full you are agreeing to the extension terms and conditions. This allows you to secure a time slot for the service you choose.
Cancellation Policy strict and will be enforced 100%
In order to continue providing the best possible scheduling options to guest, We do require a 72 hour cancellation notice prior to your scheduled appointment time. Should you cancel your appointment less than 72 hours notice, the full amount of your appointment service booked through our online booking app( Styleseat ) will be charged for the full service amount booked plus a 20% gratuity of the full service amount charged to the card you have put on file with us through the Styleseat app. This same policy applies to no call no shows and last minute cancellations, we do not cancel any appointments through text, email, or any social media platforms.( Facebook, instagram). You may only cancel and schedule through your Styleseat app. We do not offer refunds, disputes or credits of any kind. You are responsible for managing your own appointments.
You may check your appointments online at www.styleseat.com/tiffanypenn Cancel, check, reschedule within 72 hours prior to your appointment.We are not responsible for what credit/debit card you have choose to put on file with Styleseat/Vagaro with Tiffany Penn or Violetz Design Salon
Please understand that extension services are anywhere from 3-5-10 hour appointments. All Extension retainer fees are non transferable to another time slot. A new non-refundable retainer fee is required. All of These policies above will be enforced.